Karl Lueders: The Active Rain Blog

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Have you ever gotten a recommendation from a client who DIDN'T buy?

This client was referred to me about three months ago and I had the pleasure of showing homes to her and her two daughters on several occasions. About three weeks ago, she gave me the bad news that she couldn't pull the trigger on buying a house. This wasn't the first time that happened, but she was such a positive person that I was bummed that I wouldn't be spending more time with her.

Last night, I got this letter from her, and I swear I didn't coach her into writing it...:)...

" I would like to share one of the most positive experiences I have had with a professional recently. A few months ago, my elderly parents and I had been discussing their potential move from California to live with me in Denver. With such an uncertain arrangement, I had been hesitant to enlist a realtor. Yet, when I explained the situation to Karl Lueders, I was pleasantly surprised when I was met with encouragement and understanding.

He welcomed the opportunity to help me with the house search, despite knowing the purchase was highly contingent on my parents uprooting themselves from a home they’d happily lived in for over forty years. To entice Mom and Dad, I had added definite challenges to Mr. Lueders' search. This house I was looking for not only had to be perfect for myself and my two young children, but also for two elderly parents with unique needs and extremely narrow tastes. Not once did Karl flinch, balk or voice any apposition to my crazy ideas. Instead, I found him persistently researching my ideas and even asking me more questions to determine more details. He combed and re-combed the market for each of the demands I made: privacy, bright and roomy basement with it’s own kitchen, cul-de sac, this type of ceiling, those type of doors, wide hallways, big trees… the list went on and on.

Karl proved quite knowledgeable in the types and ages of houses, price ranges, locations, and so much more that I would never have considered. To my astonishment, he managed to find a spectacular array of selections for us to view. But, poor man, my pickiness became even more meticulous– too small, too big, ceilings too high, kitchen too… and so on, and so on. Yet, throughout each house viewing, Karl Lueders strove to learn even more of our expectations, obviously honing in on getting an ever stronger picture in his mind as to what we wanted. Surprisingly, the search only lasted a few weeks - and, it was my schedule that kept us from progressing faster, not his. Karl always found time for me, even during the crazy holiday hectics.

I can confidently say that Karl succeeded in his daunting task. He actually found that perfect home – in fact, perhaps even two. One, especially, had nearly everything - plus a few unexpected bonuses! Had it been only up to me, I wanted to place an offer on the spot. My parents, however, elected not to take the life-changing move to Colorado, making the entire excruciating search for naught. Despite this disappointing news, Karl still maintained a pleasant, professional attitude. I would like to highly recommend Karl Lueders' knowledge and services as a real estate agent! Throughout our “house hunt”, Mr. Lueders certainly demonstrated his strengths as a real estate agent. He listened, he researched, he explained. He was always friendly, cheerful, and professional. He made the house search an enjoyable and highly positive experience. In the future, when I have needs to pursue another home, I will certainly seek his expertise again. Again, thanks so much to Karl for all the work he placed into my portfolio."

That made my day. Week and month, too!

 

 

8 commentsKarl Lueders - Denver Realtor • February 03 2009 02:00PM

Comments

Congrats! You never know who you will have a positive impact on through the course of business. I'm glad to see that you maintained your professionalism throughout the entire process.

Posted by Integrity Mortgage Funding about 1 year ago

Sometimes the people that don't buy feel they owe the referral even more as they are aware you didn't get paid for your services.  Great to have someone like that working on your behalf.  It also sounds like she understands the importance of referrals which could serve you for a very long time.  Would love to know years from now how much business this one person generated for you.

Posted by Julie Cleland (Prudential California Realty) about 1 year ago

Fantastic service!

I actually closed a home sale last year that was from a referral from a buyer that I have worked with on multiple occasions over the last couple of years and they have never purchased.  It was a suprise but a welcomed perk to know that I had provided service to a level to warrant a referral!

Posted by Ron Tarvin, REMAX, WHP Katy/Cypress TX Luxury Homes for Sale, Family homes too (GT & Associates, Cypress TX) about 1 year ago

Hi Karl,

That is such a great testimonial to your professionalism and work ethic - what a wonderful letter to receive.  Congratulations! 

Some of my best referrals - who then spawned many referrals themselves - came originally from buyers who didn't or sellers who didn't sell. I've always figured that the better you treat people - regardless of the outcome or the size of the potential transaction - the more likely it is that good things will come from it. 

Liz

Posted by Elizabeth Bolton - Cambridge MA Real Estate Agent (Coldwell Banker Cambridge, Massachusetts) about 1 year ago

Karl, congratulations, not only did you receive an eloquently written and thoughtful letter but you gained a referral source that will prove invaluable in the future! 

Posted by Silvia Dukes, BSBA, CIPS, TRC, SFR, AHWD, (Tropic Shores Realty --- Ich spreche Deutsch!) about 1 year ago

What a wonderful client testimony!  It is nice to have your hard work appreciated, and you will be able to share that letter with future potential clients!!  So nice of her to take the time to write it for you!  Those are the clients that become life-long friends!

 

Posted by Sonja Patterson REALTOR for Cypress, Houston, Katy, TX (RE/MAX Realty Center) about 1 year ago

Dear Karl,

What a great letter! You should add it to your profile!

Posted by Barbara Delaney (Park Place REALTORS, Inc.) about 1 year ago

Nice to hear a great response!  I always wonder whether the clients who don't end up buying will ever think of refering me.  I hope that I get one of these some day!

Congrats!

Posted by Bridget Cella, e-Pro Realtor (Re/Max All Pros) about 1 year ago

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